Confirmed biofilm is a persistent challenge across many systems, particularly in heating and boiler cooling. Noted that while customers see biofilm as highly important, adoption of new treatments would only occur if they reduce overall costs or improve efficiency.
"The reason you put biocides into your water is to prevent biofilm. An additive would only gain traction if it worked synergistically and lowered the total cost of treatment."
Highlighted that industries with high organic content, such as food & beverage and pharmaceuticals, face the most severe biofilm problems. Stressed that end customers largely follow their service providers' recommendations.
"Green solutions only gain traction if they perform as well or better than existing treatments, and at the right cost. In Europe, regulations may justify a premium, but in the U.S. very few customers will pay extra just because something is sustainable."
Described the day-to-day challenges of biofilm at the operations level. Noted the importance of reliable, proven chemical programs, and explained that operators are typically cautious in adopting untested innovations unless they demonstrate clear operational or financial benefits.